Shipping policy

Shipping Policy

At Summah & Co, we are committed to providing a smooth and reliable shipping experience. Please review our shipping policy for details on how we handle orders and deliveries.

Processing Time

• Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Order Confirmation: You will receive an email confirmation once your order has been processed and shipped.

Shipping Rates and Delivery Estimates

• Domestic Shipping: We offer shipping options at checkout, including standard and expedited shipping. Shipping charges are calculated based on your location and the weight of your order.

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Expedited Shipping: Estimated delivery within 1-3 business days.

• International Shipping: Unfortunately we do not ship overseas.

Shipping Carriers

We use Australia Post to deliver your orders safely and efficiently.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online.

Delayed or Lost Packages

While we strive to ensure timely delivery, unforeseen circumstances may cause delays. If your order is delayed or lost, please contact us at summahandco@gmail.com, and we will assist you in resolving the issue.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at summahandco@gmail.com with your order number and photos of the damaged item. We will arrange for a replacement or refund.